Window parts, matched from the sticker and shipped.
Balances, sash locks, tilt latches, screens and sashes for vinyl and wood windows. Send the sticker and the part. We tell you if we can get it, and ship it.
A photo of the window's sticker and the part. Monday – Friday, 8:00 AM – 4:30 PM.
The window is fine. The part failed.
A sash that won't stay up, a lock that won't catch, a screen with a bent frame. Replacing the part is usually enough.
Most people don't know the part's name, and they don't need to. A photo of the part and of the window's sticker tells us what it is.
We are a window supplier on West 63rd Street in Cleveland, and we can ship the part to you.
Window parts by name, and what each one does.
Balance
The spring in the side of a double-hung or single-hung frame that holds the sash up. If the sash drops or slams, the balance has given out.
Sash lock and keeper
The lock on top of the lower sash and the keeper it hooks into on the upper sash. A lock that won't catch is often a worn keeper.
Tilt latch
The small latches at the top of a tilt-in sash that let it fold in for cleaning. A broken one keeps the sash from closing tight.
Jamb liner
The track on each side of a double-hung frame that the sash rides in. On many windows the balance sits behind it.
Double-hung parts, HurdScreen
The screen and its frame. A replacement is built to the window, so the sticker or the screen frame's size is the place to start.
Sash
The moving frame that holds the glass. A replacement sash comes glazed, so a cracked or fogged unit can be fixed without replacing the whole window.
Operator and crank
The gear and handle that open a casement or awning window. Stripped cranks are the most common casement call.
Hurd casement parts
Send the sticker. We'll say yes or no.
Most vinyl and wood windows carry a sticker with the maker, series and size. Send it with a photo of the part. We confirm whether we can get it before anything is ordered. If we can't, we'll say so.
Questions buyers ask
Why do you need the sticker?
The sticker on the window carries its size, product type, series and glass package. Without it, a part is a guess, and an eighth of an inch is enough to make it wrong. If you can't find the sticker, call and we'll tell you where it sits on your window.
Which brands do you have parts for?
We supply Silver Line windows, so their parts are the most direct. We also supply Hurd replacement parts. For any other brand, send the sticker and the part, and we'll tell you whether we can get it.
My sash won't stay up. Which part is it?
Almost always the balance, the spring in the side of the frame. Send a photo of the window with the sash raised and of its sticker.
Do you sell replacement window screens with frames?
Yes, made for the window they go in. Send the sticker, or the size of the screen frame, and a photo.
Can you ship the part?
Yes. We can ship it to you, or you can pick it up at our warehouse on West 63rd Street in Cleveland.
Do you install the parts?
No. We supply them. You or the contractor doing the work fits them. If you don't have an installer, we can recommend one from our list of trusted contractors.
Send the sticker and the part.
A photo of the window's sticker, and a photo of the part that failed. Add the window type (double-hung, slider, casement, patio door) and where you are, so we can ship it.
(216) 631-8080Monday – Friday, 8:00 AM – 4:30 PM. 3195 West 63rd Street, Cleveland, OH 44102.