How to identify your windows.
Five places to look for the brand, series and size of a window: the sticker, the glass corners, the spacer bar, the hardware and the paperwork. Then send us a photo.
Photos of the sticker, the glass corner, the hardware and the whole window. Monday – Friday, 8:00 AM – 4:30 PM.
What is this window?
Ordering a part or a matching window starts with one question: what is this window? Most people don't know the brand, and nobody remembers the series.
The window usually tells you, if you know where to look. Work down the list below and take a photo of anything you find.
If nothing turns up, send a photo of the whole window, open and closed. We have been supplying windows in Cleveland since 1921, and a photo often settles it.
Five places to look.
1. The sticker
The best record there is. It carries the window's size, product type, series and glass package. It sits in a different spot on a double-hung than on a patio door. If you can't find it, call (216) 631-8080 and we'll tell you where to look.
2. The glass corners
Look closely at each corner of the glass for a small etched mark. It often carries a name or a year.
3. The spacer bar
The strip between the two panes of an insulated window. It is sometimes printed or stamped. Look at it straight on, with a light behind the glass.
4. The hardware
Locks, keepers, cranks and handles sometimes carry a name or a mark. Open the sash and look at the underside and the edges too.
5. The paperwork
The invoice, the closing papers or the installer's quote often name the brand and the series. A contractor who installed them may still have the order.
Found it? Send it. Didn't? Send a photo anyway.
Send what you found: the sticker above all. With the sticker we can match a part or a window to the eighth of an inch. Without it, a photo of the window and the part still tells us a lot.
Questions buyers ask
How do I find out what brand my windows are?
Look for the sticker on the frame, then for an etched mark in the glass corners, a print on the spacer bar between the panes, and a name on the hardware. The house's paperwork often names the brand too.
Where is the manufacturer's information on a window?
On the sticker, if it is still there. Its spot differs by product: a double-hung and a patio door carry it in different places. Call (216) 631-8080 and we'll tell you where to look on yours.
What does the window sticker tell you?
The size, the product type, the series and the glass package. That is everything needed to order a matching part or window.
Can you tell the brand from a photo?
Often, yes. Send photos of the whole window, a corner of the glass and the hardware.
I found the brand. Now what?
If it is Silver Line or Hurd, see our parts pages for those. For any other brand, send the sticker and the part, and we'll tell you whether we can get it.
Send what you found.
Photos of the sticker, a glass corner, the hardware and the whole window. Add the window type and where you are.
(216) 631-8080Monday – Friday, 8:00 AM – 4:30 PM. 3195 West 63rd Street, Cleveland, OH 44102.