0:39Why we carry several brands
Dan Ross on knowing the products, carrying several brands, and listening to the customer before recommending one.
Dan Ross, Vice President
Videos
In Dan’s words.
Dan Ross on how D.W. Ross picks the right window, quotes honestly, and keeps customers coming back.
0:39
0:47When customers come in pre-sold
Dan Ross on customers who were sold on gimmicks elsewhere, and why D.W. Ross tells the truth.
0:18Repeat business
Dan Ross on treating customers right, because they are the company's best advertisement.
0:20Nothing is free
Dan Ross on his dad's rule, no buy one get one free, and putting the best price out first.
0:18No sales gimmicks
Dan Ross on why D.W. Ross gives its best price once and does not run sales.