0:39Why we carry several brands
Dan Ross on knowing the products, carrying several brands, and listening to the customer before recommending one.
Videos
No sales gimmicks
Dan Ross on why D.W. Ross gives its best price once and does not run sales.
Dan Ross, D.W. Ross Company. 0:18.
Transcript
You know, that's all gimmickry. So we're going to give you our best price. We don't have a lot of time to keep coming back to the customer and trying to sell them on that job.
So that's why we've always done that. And I think a lot of our customers appreciate that.
Dan Ross, Vice President, D.W. Ross Company
More from Dan
All videos0:39
0:47When customers come in pre-sold
Dan Ross on customers who were sold on gimmicks elsewhere, and why D.W. Ross tells the truth.
0:18Repeat business
Dan Ross on treating customers right, because they are the company's best advertisement.