0:39Why we carry several brands
Dan Ross on knowing the products, carrying several brands, and listening to the customer before recommending one.
Videos
Repeat business
Dan Ross on treating customers right, because they are the company's best advertisement.
Dan Ross, D.W. Ross Company. 0:18.
Transcript
So they keep coming back to us. And it's important for us to make sure we treat those people right because that's our best advertisement, those people referring us to their friends and friendly competitors and stuff like that.
Dan Ross, Vice President, D.W. Ross Company
More from Dan
All videos0:39
0:47When customers come in pre-sold
Dan Ross on customers who were sold on gimmicks elsewhere, and why D.W. Ross tells the truth.
0:20Nothing is free
Dan Ross on his dad's rule, no buy one get one free, and putting the best price out first.