When customers come in pre-sold

One of the things that we see a lot on is customers have been pre-sold by other window companies, per se. And they end up getting sucked into their sales gimmicks and stuff like that. And then later down the road, they need windows.

And then they come to us, and then they find out, oh, that wasn't really the case. These windows are really nice. So it's kind of comical on that point that you see people spend that extra money, but it's sad because they get sucked into the people's sales pitches and stuff.

We're pretty straight shooters here. We'll tell you the truth.